Shipments and Returns Policies

FREE SHIPPING

Free shipping offer applies to standard shipping rates on orders of Rs. 1000/- or more. Additional shipping and handling charges may apply to items that are large, bulky or require special packaging. The additional shipping and handling charges, if applicable, will appear at checkout. offer is valid in Delhi or NCR. Offer is not valid in combination with any other offer and does not include In-Home Delivery.

COD not applicable on orders of Rs. 1000/-

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item's applicable return policy on the product page for any exceptions to the table below.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

 

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Your satisfaction is very important to us. We offer a 30-day guarantee on all Shopmazzaa orders, to return a product to Shopmazzaa. Forward your order confirmation email, along with reason for return, to shopmazzaa@gmail.com and shopmazzaa@shopmazzaa.com.

Refunds will be credited to the credit card used for original order within 30 days.

Returns should be properly packaged and sent at the customer's expense (unless item was damaged or defective) to the address above.

Shipping costs will be credited and refunded. Shopmazzaa will not be held responsible for returned items lost in transit. We highly recommend returns be sent via a traced and insured shipping method.

Please note that if you are contacting us about an existing order you may be able to get help faster by going to Shopmazzaa and clicking the "My Orders" link in the footer of every page.

There you can log in using the order number, billing last name and billing zip code to:

We want to assist you in the quickest and easiest way possible.